Returns & Exchanges
HELIOT EMIL offers a 14-day return policy from the date of receipt for all items in original, unworn condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
Initiate Request
Log in to our dedicated returns portal using your order number and email address to select the items you wish to send back.
Package Items
Place the items in their original packaging, ensuring all industrial hardware and designer tags are securely attached to avoid damage.
Ship the Return
Affix the generated return label to your package and drop it off at an authorized courier point, ensuring you obtain a proof of postage.
Quality Inspection
Once received at our Copenhagen warehouse, our team will inspect the items and process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing